Terms & Conditions

• General Returns:

If you are unhappy with your purchase for any reason (other than it being defective) and wish to return it, you may do so within 7 (seven) days of the date that it is delivered to you. Please communicate relevant information via email to returns@argentee.co.za and we will guide you accordingly.  You will be required to state a clear reason for your request to return, accompanied by a picture of goods.  Please do not return items to us with no explanation or prior communication. Argentee reserves the right to refuse items that are returned without prior notice / discussion or in a condition that is deemed as unacceptable.

Returned goods must be unused, in its original condition and (where applicable) packaging and you must have the delivery note (invoice hard copy), returns form, instructions and unused accessories (if applicable). If you received the goods as a gift, the delivery note and return form is still required. You cannot return goods if it has been taken apart, has been permanently installed, is attached, or joined to other goods or property at the delivery address, or for reasons of public health, do not allow its return.

For hygiene reasons we do not accept return of earrings, or any other jewellery used for piercings. You will also not be entitled to a refund or exchange of special-order goods or goods that have been personalised, resized, engraved, altered, repaired or updated.

If you are returning goods via courier, you must complete and include the returns form, specifying the reason why you are returning the goods. Pack the goods into the original packaging and ensure the content is well protected. 

The expense of returns will be covered by the customer. Please make use of a reputable courier service or request a quote from us so that we may arrange the collection. The return address is indicated on the returns form.  Argentee is not responsible for loss or damage during the return shipping process.

Upon receival of the goods, we will refund you in full, minus delivery charges (where applicable) if you meet the requirements above. If you have received the goods as a gift or if you do not have the original delivery note and returns form, a refund is not available to you, and we will in our sole and absolute discretion decide whether to allow you to exchange the item for goods of the same value.  You will not receive the balance in any form if you exchange the goods for other goods of a lower value.

• Incorrect items or damaged goods:

Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website, or the goods are damaged or missing any parts:

• • Please do not remove any of the stickers or labels or remove the goods from its original packaging.
  • Notify us within 24 hours of delivery on returns@argentee.co.za. Please state a clear reason for your request to return, accompanied by a picture of the goods/damage.  Please do not return items to us with no explanation or prior communication.  We will arrange for collection of the goods at no charge and issue you with a refund (using the same method of payment you originally used for the purchase).
    
• Faulty or defective goods:

If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 1 (one) month from the date of purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.

We may in certain instances require an assessment of the goods. If we find, after we have assessed the goods, that the goods are defective or that there are quality issues, we will either repair the goods, replace the goods, or refund you the value of the goods in the same way that you paid for the goods.

However, if we discover in our assessment that:

• • you have not adhered to the use, maintenance and care instructions and weight-bearing guidelines of the goods;
  • the goods were exposed to damp or water, placed in direct sunlight causing colour fading or changing, placed outside (unless specified for outdoor use), placed too close to a heat source such as fireplaces, heaters and braais, or that deterioration was caused by the goods’ immediate environment such as coastal air and extreme humidity;
  • or the goods are not defective or not affected by quality issues, we will refuse to refund you or accept return of these goods.
  • Our goods are intended for use in an ordinary residential or domestic environment only and are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk, as our normal guarantees and warranties will not apply under these circumstances.
  • Every leather and solid wood product is unique and might have markings, small cracks and live edges which form part of the characteristics of the product. These natural characteristics will not be regarded as defects.