We value your privacy
Argentee (PTY) Ltd. and its participating artisans believe that your personal information is an asset and that it should be protected.
We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Statement outlines our practices when it comes to personal information and it forms part of the terms and conditions, employment relationships and relationships with our customers and service providers.
What personal information do we collect?
The type of personal information we collect, depends on the type of services you choose to make use of when ordering from us online, or connecting with us on social media. Generally, we collect the following personal information:
- your name, surname, contact information and residential/postal address.
- your age, gender, banking, and financial information.
- any other form of personal information that we may reasonably require to offer any of our products or services to you.
- details of the resources that you access to visit our website (for example, URL addresses, traffic data etc.).
- information about the type of device you have used to visit our website, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.
- “cookies” that track your preferences during your visits to our websites which enables us to simplify navigation, by using Google Analytics (which is a web-analysis tool from Google Inc). This allows us to ensure that the content of our websites remain up to date and comprehensive. The information that is used during this process (which includes your IP Address) is de-identified and makes personal identification impossible. We own and retain all rights to de-identified statistical information collected and compiled by us. We also make use of first-party and third-party cookies, as well as web beacons and similar technologies to deliver measurement services and targeted advertising (if any) to our website visitors. Cookies may include Google Analytics cookies, a Google Ads cookie, and a Facebook Event Tracking cookie. Cookies help us to provide you with a better online experience, by enabling us to monitor which pages you find useful or not. A cookie does not give us access to your computer or any of your personal information, other than that which you choose to share with us. You may at any time decline cookies in your web browser settings, but this may prevent you from using the full functionality of our websites. For more information on the use of Google Analytics, please visit https://policies.google.com/technologies/partner-sites. For detail regarding the information Google collects and how it is used to deliver targeted advertising, please visit http://www.google.com/policies/privacy/ads/
How do we collect your personal information?
We will collect personal information directly from you and, depending on the type of products or services used by you, it may be collected when you:
- create an online profile on our e-commerce platform.
- visit our website, or our social media platforms.
- shop with us as a customer; give us your details for an item request; engage with us online, telephonically, on social media, on our apps, email or via WhatsApp.
- enter any of our competitions.
- are an artisan or prospective supplier.
Do you have to share your personal information with us?
For us to provide you with our products/services we may have to collect and process your personal information. This means that the processing of your personal information may be required, and should you not wish for us to do so, you will not be able to continue with purchasing our products/services.
How do we use (process) your information?
This will depend on the type of products/services that you are using but your personal information may be used for the following purposes:
- to invite you to exclusive events.
- to improve our customer service levels.
- to manage and administer your online shopping profile.
- to collect payment from you.
- to contact you to market our value-added products and other offerings which you may be interested in, if you have agreed to receive such offers.
- to protect our legal rights and carry out any legal and contractual obligations.
- to provide you with tailor-made offerings, we will use your information for data analysis. This is when we use your information to identify your buying patterns, interests, and other characteristics to determine what type of services and products we can offer you, or how we can change our processes to give you a better customer experience.
There will also be instances where we are required by law or have another justification to process your information. We have a legitimate interest to process your personal information for us to promote our business, products and services:
- to contact you with information about our products and services after we presented you with an option to opt-in (e.g. using a tick box on the registration process).
- to deliver tailored advertising (including via social media).
- to personalise our marketing communications based on your attributes/profile.
- to administer and monitor our website, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to.
Do we share personal information?
We do not generally share your personal information with third parties but there are instances where we are required by law to do so; where we need to do so in order to provide you with our services and/or where you have consented to us sharing your personal information with third parties. Where we share your information with service providers, we conclude agreements (where possible) to ensure that your personal information is only used for the purpose for which we collected it from you.
We will share your personal information:
- to process your information for the express purpose of conducting analytics and to develop insights.
- to maintain any special offers/products/subscriptions/services you have taken up with us.
- to provide information to our core service providers and third-party platforms as required for our business to function; for example, picking, packaging and processing orders, fulfilling deliveries, customer support, fraud detection, and IT systems support.
- in addition to our own internal data analytics activities, with services such as those offered by Google, Facebook, Instagram, and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail address, but this still enables linking between your social media presence and our records;
Your choices
It is very important to us that you are aware of your rights when it comes to your personal information, and we therefore need to inform you of the following options:
- you may enquire what personal information about you we hold and process.
- you may ask us to update, correct and/or delete your personal information.
- you may unsubscribe from any of our direct marketing communication.
- you may object to us processing your personal information.
To update, correct, to delete or de-identify your information (where possible), please contact admin@argentee.co.za
Amendments to this privacy statement
We may amend this Privacy Statement at any time, but we will always ensure that the latest version is shown on our websites and apps.
Contact us
If you have any questions about this Privacy Statement, please contact us on admin@argentee.co.za.